PC43, PC23 and 802.11 Roaming

A customer called in with an issue with his PC43T that had a wireless card installed. He had tested it in his conference room without issue but when he took it out to his warehouse it wouldn’t connect to his wireless network, even though he was only 20 feet from an access point.

The issue was roaming; it’s off by default on the PC series printer. You can get to the roaming setting through the web interface (Communications, Wireless 802.11) or through the front panel. There are four settings; set it to 1 and the printer is most willing to roam, 2 less so, and 3 less than that.

Once roaming was enabled, my customer’s printer worked as expected.